Trouble Shooting
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Basic Trouble Shooting

by Terry E. Mercer (c) 1997-1999

Having Problems, trying to help a friend, just can't quite solve the problem? No where to turn?
You have done everything you can think of... even looked through the manuals (which you probably don't understand - because they were written by someone that doesn't even speak your language... but some hybrid technical lingo, something commonly referred to as "Computerese") and no matter what you do, that %#$#  computer still doesn't work. So what are your options?

One of the first rules to remember is "Don't Panic."

Most problems are minor, caused by something not configured correctly, a cable not being properly attached, a jumper not set correctly, or a device not being "powered-up".
The following list contains many common problems and the corresponding solutions, usually in the order of most common occurrences.

Disclaimer & Warranty:  (the legal & technical stuff I'm told I must have in here):

The content, opinions, and suggestions contained within this web site, the CD-ROM disc, and printed pages are the personal copyrighted property of Terry Eugene Mercer. This information is displayed here for the sole purpose of assisting people in personally and individually solving problems. Not all of the solutions will fit or will otherwise work at all times or on all systems; therefore, the end-user of this information assumes all liability or responsibility of its use, implementation, fulfillment, etc. This information may NOT be distributed without the written authorization of Terry E. Mercer, and may be printed directly from the disc or web site for personal individual use ONLY. Mercer retains all distribution and commercial rights. Government agencies, Businesses, Corporations, Schools, and any "group" of more than one person (including "user groups") using this information is strictly prohibited without written permission for the copyright holder.
Warning: If you do not feel comfortable attempting to fix the problem yourself, or cannot quite solve the problem and are getting a little frustrated by it, do not be embarrassed to call in a "smart" friend or family member or a local computer technician, or to take your computer to a local service center for assistance. After all, we all need help every once in a while. Even those of us that have grown up with computers and eat and drink the latest upgrades, versions, and "toys."

There are basically four sections, which all common symptoms fit:
SECTION #1: When you first power the system on;
SECTION #2: After the computer is on and started correctly;
SECTION #3: Computer is running fine, but this new program doesn't work;
SECTION #4: For those that just don't understand computers or don't like them.

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Copyright 1998 T.E. Mercer, all rights reserved. This page was last updated 17 April 2000

Copyright 1993 through 2000 T.E. Mercer and PBG, All rights reserved.
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NOTICE: Parts of this site may appear out of date (regarding the latest "flavor-of-the-month" CPU, motherboard, etc.), but the logic and problem solving information is better than 99% correct, valid, and accurate. If you have questions or suggestions, please feel free to email us directly.  
This site was developed by PBG (Pacific Buyer's Group) and T.E. Mercer.  
This site was last updated on 03/31/06